1. Access to the website: we will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error free. However due to the nature of the Internet that cannot be guaranteed.
   
2. You may not use the website in any way that causes or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.
3. All content on the website is the property of First and Best in Education and is protected by UK and international copyright and database right laws.
4. First and Best in Education respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement please contact us.
   
5. Most orders are despatched within 7 days but please allow up to 28 days to allow for exceptional circumstances. Orders within the UK are despatched by second class post. We regret we cannot be more specific about delivery. If you have any problems or queries please email us.
6. We use best efforts to ensure that product information on the website is accurate. Where mistakes occur we undertake to rectify these as soon as we become aware of them. If a product's correct price is lower than our stated price we charge the lower amount; if a product's correct price is higher than our stated price we will charge the stated price.
7. When ordering goods for delivery overseas you may be subject to import duties and taxes which are levied when the package reaches the specified destination. Any additional charges for customs clearance must be borne by you.
8. All items are sold in accordance with Section 42 of the Code of Advertising Practice. Free sample pages of most books are on our on-line shop or will be mailed to you on receipt of a stamped addressed envelope.
9. If, despite clause 8, a book is returned that book will be held by First and Best pending payment of the amount due, and the book will be returned only after the sum due has been paid.   Your attention is particularly drawn both to clause 8 above and clause 13 below.    First and Best gives particular attention to the way in which its advertising is written to ensure that each advertisement for a book represents a reasonable and fair description of the book.   Should you feel that this is not the case with a particular book you should in the first instance write to First and Best with your comments before returning the book so that the matter can be fully investigated.
10. Many of the books that are supplied by First and Best include a licence to copy the materials.  In all cases this licence only allows copying for use within the school or college that purchases the materials.  The books may not be copied for use in any institution beyond the institution buying the materials.  Also no part of the book may be put on any internet or intranet site or any similar system without permission in writing from the publishers.   Ordering of the book is deemed to be a sign of acceptance of this specific restriction on the use of the book.  Software supplied via this site is supplied for use on a single machine.  A separate site licence is required where the school or other body wishes to use the software on more than one machine.
11. Teachers who are buying books on behalf of schools may opt to have the school pay on invoice.  Where an individual does select this option it is inherent within the order that the individual is acting with the knowledge and agreement of the school.  
12. In the event of the goods not arriving within 28 days of the order being placed the school must contact First and Best and report the failure. 
13. All invoices issued in accordance with clause 11 are sent to the school with the goods, and will be payable within 30 days of the date on the invoice.   Where payment is not made and it becomes necessary for First and Best to proceed to court in order to recover the sum due First and Best will be entitled to claim the invoice value of the book plus the delivery charge, the court fees involved in bringing the matter to court, plus interest at the rate of 3% per month for each month or part thereof from the date of purchase.

These conditions are governed by and construed in accordance with the laws of England.

First and Best in Education is wholly owned by Hamilton House Mailings plc, a company registered in England.